For a first-time cleaning, we recommend that you meet our professional housecleaners at your home so you can guide them and witness the quality of their work. However, if you cannot be there, that’s perfectly fine. Most of our regular clients prefer to provide us with a key, allowing us to clean while they are away. Rest assured that all keys are securely stored when not in use. If you prefer to leave a key hidden on your property, please notify our office so we can inform the team before their arrival.

If you’ve never experienced maid service before, you’re in for a treat! Setting up a maid service with Magical Clean Service is a breeze. You can book an appointment in just 60 seconds. If you have any questions, don’t hesitate to call us for a free consultation. We value your preferences, and many clients prefer to begin with a detail cleaning, which allows us to bring your home up to our sparkling-clean standard. From there, you can easily switch to routine cleaning at a frequency that suits your needs.

Our dedicated cleaning crew will arrive within the two-hour time window specified in your online booking confirmation or as informed by a Magical Clean Service representative. Although we make every effort to be punctual, factors like previous appointments and traffic conditions might slightly affect our arrival time. Your understanding is appreciated if we are running a bit behind schedule. If you have specific timing requirements, kindly let us know, and we’ll do our best to accommodate them.

For smaller tasks, we send an individual, while larger jobs are handled by a team of two skilled maids. This approach ensures efficient and thorough cleaning, no matter the size of the job.

Absolutely! At Magical Clean Service, your peace of mind is our priority. We carry liability insurance for up to $1,000,000.00, ensuring protection against any damage to your property that may occur during our cleaning service.

Your satisfaction is our guarantee. If, within 48 hours after the cleaning, you find something amiss or are not entirely satisfied with our service, please reach out to us. We strive to please our clients, and we will promptly return to address the issue at no additional cost. Your feedback is valuable to us, so if there’s anything you’d like to bring to our attention, no matter how minor, feel free to let us know, and we’ll make sure to improve our service accordingly.

We understand that life can get busy, and things slip our minds. To help you remember, we will send you a reminder email and/or a text message 3 days and 1 day before your scheduled house cleaning. In the event that our team arrives at your home, and they are unable to access it for cleaning, a $70.00 trip fee will be charged. This fee covers the cost of transportation, rescheduling, and employee wages, ensuring that we can continue delivering top-notch service.

Tips are not required, but they are always appreciated. At Magical Clean Service, we treat our cleaners with empathy and respect, providing them with a competitive living wage. If you feel inclined to give a tip to your cleaning professional, whether in cash or by specifying an amount to be processed via credit card, it will undoubtedly brighten their day.

Your trust is of utmost importance to us. Many of our regular clients entrust us with their keys or alarm codes, making cleaning appointments even more convenient. Please rest assured that we prioritize your security and privacy. All keys and access codes are kept secure and solely used for the purpose of cleaning your property.

Magical Clean Service proudly extends its top-notch cleaning services to various locations. If you are unsure whether we cover your area, please don’t hesitate to reach out to our customer service team for clarification.

Our dedicated customer support team is here to assist you. You can contact us via phone, email, or by using the contact form on our website. We value your satisfaction and strive to provide timely and responsive support, ensuring a smooth and hassle-free experience with Magical Clean Service.

You can make special requests, of course, and design your own cleaning checklist, depending on the needs, type and size of your household. You can also ask your cleaners to pay special attention to certain areas of your home and clean them more thoroughly or more frequently.

The time needed for a home cleaning can vary based on many factors. Factors that affect the time cleaning may take include: The condition and size of the home: For example, has the home been cleaned in the last few months, or maybe it’s been years since it was professionally cleaned? If it hasn’t been professionally cleaned recently, has the home been kept up in between cleanings? All these things play into the amount of elbow grease and time required to clean and can add or subtract away from the total time needed.